Return Window
You have 7 days from the date of delivery to initiate a return. We recommend inspecting your order immediately upon receipt to ensure everything is in perfect condition.
Important: Returns requested after 7 days from delivery will not be accepted. Please ensure you check your items promptly.
Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in the same condition as received
- Original packaging must be intact
- All tags and labels must be attached
- Item must be returned within 7 days of delivery
- Proof of purchase must be provided (order ID or invoice)
Note: We strive to make returns as hassle-free as possible. If your item meets the above criteria, we will process your return quickly.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Underwear, lingerie, and swimwear (for hygiene reasons)
- Perishable goods and food items
- Products with broken seals or tampered packaging
- Items marked as "Final Sale" or "Non-Returnable"
- Digital downloads and gift cards
Please Note: For hygiene reasons, we cannot accept returns on certain items. Please check the product page for specific return eligibility.
Return Process
Follow these simple steps to initiate a return:
1
Log In to Your Account
Go to "My Orders" section
2
Select Order
Click on the order you want to return
3
Choose Items
Select items you wish to return
4
Add Reason
Provide reason for return
5
Pack & Ship
Pack securely and ship back
6
Wait for Approval
We'll inspect and approve
Tip: Keep a copy of your shipping tracking number until your return is processed.
Refund Timeline
Once we receive and inspect your returned item, here's the timeline for your refund:
- Inspection: 1-2 business days after receipt
- Approval: Within 24 hours of inspection
- Processing: 1-3 business days for refund initiation
- Crediting: 2-5 business days depending on your bank
Total Timeline: You can expect your refund to be credited within 5-7 business days from the date we receive your return.
Refund Methods
Refunds are processed through the following methods:
- Original Payment Method: Credit Card, Debit Card, Net Banking, UPI
- Store Credit: Available immediately for future purchases
- Bank Transfer: For Cash on Delivery (COD) orders
You will receive a confirmation email once your refund has been initiated.
Partial Refunds
Partial refunds may be issued in the following cases:
- Item returned with signs of use or damage
- Original packaging is missing or damaged
- Accessories or tags are missing
- Item is returned after the return window
Important: The refund amount will be adjusted based on the condition of the returned item. We will notify you of the refund amount before processing.
Exchange Policy
We offer exchanges for size and color variations:
- Exchange Window: 7 days from delivery
- Eligibility: Size mismatch, color variation
- Process: Follow the same steps as return, select "Exchange" option
- Stock Availability: Subject to availability of the requested size/color
Note: If the requested size/color is not available, we will process a full refund instead.
Return Shipping
- Return Shipping Cost: Customer is responsible for return shipping charges
- Shipping Method: We recommend using a trackable shipping service
- Address: Returns will be sent to our warehouse address
- Pickup Service: Available in select cities (contact support for details)
Important: Use a trackable shipping method as we are not responsible for lost returns.
Frequently Asked Questions
Q: Can I return a product without the original packaging?
A: No, products must be returned in their original packaging with all tags attached.
Q: How long does it take to process a return?
A: Returns are processed within 5-7 business days from the date we receive your return.
Q: Can I return a product after 7 days?
A: Returns are only accepted within 7 days of delivery. Late returns may be subject to partial refund.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping charges unless the item is defective or damaged.
Q: Can I exchange a product instead of returning it?
A: Yes, we offer exchanges for size and color variations subject to stock availability.